Patient side
Laguna App
Pre-visit logs, in-room prompts, and post-visit summaries. Local-first by default.
Laguna ecosystem
A visible care handoff system inside one site.
Laguna connects patient preparation, companion service, CRM operations, and ESP32 field events within one trust boundary. The public site shows the product; private records stay behind login.
One service chain
- 1Family inquiry
- 2CRM case
- 3Companion visit support
- 4Laguna summary
- 5Consented CRM record
Three known layers, two public entry points
Usable in-site
Operations
Companion CRM
Bookings, dispatch, service summaries, and billing stay login-gated.
Field events
ESP32 Node
Departed, arrived, need-help, and completed events enter the CRM timeline.
Trust boundaries
- The public site sends only inquiries and consented summaries.
- Private CRM data, billing, and dispatch do not enter the public frontend.
- ESP32 is event context, not medical monitoring or continuous location tracking.
- Laguna does not diagnose, triage, or advise medication.
Each role sees responsibility, not unnecessary data
Patients and families
- Prepare visit anchors
- Create a companion inquiry
- Share a consented summary
Companions
- Receive a case
- Support translation
- Add a post-service note
Operators
- Track cases in CRM
- Handle ESP32 events
- Preserve login-gated records